Facilitator profile: Vikki Maver

Vikki Maver: Australia’s leading business writing trainer

Vikki Maver is the CEO and Founder of Communication Skills Academy. Since 2008, she’s been equipping professionals across industries with stronger writing skills. Today, she is one of Australia’s most in-demand writing skills trainers – trusted by leading brands including McDonald’s, Ralph Lauren, Nine, ANZ, ASIC and World Vision. Known for her deep expertise, Vikki is a natural facilitator who consistently delivers sessions people rate highly and remember.

Skills and expertise

In 2003, Vikki founded Refresh Marketing (RM), Australia’s longest-running copywriting agency – and one of the very few that continues to thrive alongside AI.

In 2008, she expanded into writing skills training, showing professionals how to write with more influence and impact at work.

Her areas of expertise include:

Business writing built on plain English
Strategic copywriting and messaging
Content strategy and communication plans
Leadership and business development
Audience psychology and behaviour

Vikki’s communication training courses

Vikki delivers CSA’s writing courses, working with teams to improve the quality and consistency of their written communications.

In her hands-on sessions, participants rewrite their own work – and leave with tactics they can apply the same day.

Her team courses with CSA include:

She shows participants how to harness AI tools to bring a sharper, more strategic approach – while staying true to the human skills that underpin effective communication.

How to break the endless rewrite cycle

Vikki sees it constantly: Managers stepping in to review a document, only to discover that what should be a quick check turns into a full rewrite.

If this sounds familiar, you know it’s not a choice. When the stakes are high, you can’t risk letting poor work go out, so you step in and fix it.

But doing that again and again comes at a cost. Time is pulled away from leadership work and teams start relying on you to get it right.

In this article, Vikki shows you how to break the rewrite cycle once and for all!

Read Vikki's article

Vikki delivers results – time and again

Our team recently completed the Business Writing Essentials course, and we’re already seeing the impact! The training provided us with practical tools to enhance clarity, brevity, and simplicity in our communications – without losing the human touch that defines how we connect. A huge thank you to Vikki for delivering such a valuable session.
James PullingHead of Organisational Agility and Effectiveness
James Pulling
The business writing session was engaging, practical, and tailored to our specific needs. CSA provided valuable insights and actionable strategies that have already improved our communication skills. I recommend this workshop to anyone looking to enhance their writing abilities.
Christina HickieCEO
Christina Hickie
CSA understood our brief really well. The trainer weaved real-life examples from our team skilfully within the workshop so the content highly resonated with the participants. Vikki has empowered us with tips, a common language, and clear steps in how we discuss, edit and write now.
Sanaz Bassiri Head of Change & Transformation

Sanaz Bassiri