Mastering AI Writing
AI writing training for teams that
AI tools can churn out emails, documents and reports in seconds. But too often, the result is vague, robotic writing that weakens trust and hurts your brand. And that’s the problem Mastering AI Writing for teams is designed to solve. This course will teach your people how to use AI effectively – with judgement, critical thinking and strong writing skills still firmly in the driver’s seat.
AI writing training at a glance
Here’s what you need to know about our AI business writing training for teams:
- Format: Half-day training session – live and tailored to your team
- Delivery: Either face-to-face at your workplace or online
- Group sizes: Up to 20 face-to-face and up to 10 online
- Content: Hands-on exercises tailored to your business and industry
- Resources: Workbook and our Pattern Breaker Prompt for all
- Investment: Fixed fee with fully customised course material
This training is designed for teams using (or planning to use) AI for workplace writing – and managers reviewing the output. It’s packed with hands-on exercises using strategic prompts and real AI-generated drafts.
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The ROI of effective AI writing
Most workplace professionals have never been trained in the fundamentals of clear, concise business writing.
So instead of improving communication, AI tools like ChatGPT and Copilot often amplify bad habits: vague, bloated writing that buries key points and misses the mark. You see it everywhere:
- Reports that look polished, but hide the recommendation
- Emails that are grammatically correct, but easy to ignore
- Proposals and tenders that sound impressive, but say very little
But when teams build the skills and confidence to use AI effectively, the shift in their writing is immediate.
They consider the message before they prompt. And they edit outputs critically, strategically and with the reader in mind.
Who is this AI writing course for?
Our AI writing course is designed for teams in every industry – from education and government to NFP and professional services.
Whether your people are AI sceptics or early adopters, this course is for diverse learners of all backgrounds. Even your most seasoned writers will walk away with sharper judgment and the skills to master AI with confidence.
This course is ideal for:
- Managers and executives: Develop workflows to review AI-assisted writing and ensure every piece of writing maintains a professional standard.
- Technical specialists: For experts who need to translate complex details into clear, actionable insights for non-technical stakeholders.
- Marketing, sales and comms teams: Harness AI as a collaborative partner to brainstorm ideas and make their writing more persuasive.
- HR and internal comms: Work with AI tools to ensure every company update is clear, human and on-brand.
- Admin and customer service staff: Use AI to draft clearer emails and respond to common enquiries faster – while keeping messages accurate, helpful and human.
What will my team learn?
We’ll launch straight into practical AI tactics your people can use the same day. Your team will learn how to:
- Get clear on audience, message and action before using AI
- Write effective prompts that generate useful drafts – the first time
- Apply plain English principles to AI-assisted writing
- Spot when AI-generated writing sounds right (but misses the point)
- Structure messages so the main point lands instantly
- Edit AI drafts critically for clarity, tone and intent
- Replace generic language and cut empty phrases
- Avoid plagiarism, falsifications and confidentiality breaches
More importantly, your team will develop a simple discipline: Think first. Prompt second. Edit hard.
Who is the course facilitator?
This course is presented by either one of our founders, Vikki Maver or Veronica Rustica.
Vikki Maver is one of Australia’s leading and most in-demand writing skills trainers. She’s also the founder of our sister copywriting agency, Refresh Marketing.
Since 2008, Vikki’s been the trainer of choice for blue-chip brands like McDonald’s, Ralph Lauren, Nine, ANZ, ASIC and World Vision.
Veronica Rustica is a qualified educator and professional writer with extensive experience delivering tailored communication programs.
Also the GM of Refresh Marketing, Veronica’s trained and written for leading brands including AGL, Department of Foreign Affairs and Trade, Transport NSW and Deakin University.
Vikki and her team at CSA provided our organisation with an outstanding business writing workshop, which complemented the exceptional writing guide they created for us. Using our own writing examples throughout highlighted to our staff the power and importance of great quality writing.The professionalism and expertise of CSA is unmatched - the team at Gwydir Shire Council highly recommend CSA to any organisation looking to elevate the business writing skills of their employees.
Penelope GoodwinSenior Governance and Policy Executive
You will be pleased to know I have already seen improvement in people's writing. One staff member in particular sent a stellar email! He used headings, dot points and tight sentences. It was great to see such an amazing improvement so quickly. I have also seen greater consideration by others in their writing too. I am really pleased with the outcome already and it's not even been a week.
Kerryn NewbeginSenior Manager, Strategy, Operations and Projects
Our team recently completed the Business Writing Essentials course, and we’re already seeing the impact! The training provided us with practical tools to enhance clarity, brevity, and simplicity in our communications – without losing the human touch that defines how we connect. A huge thank you to Vikki for delivering such a valuable session.
James PullingHead of Organisational Agility and Effectiveness
CSA's Business Writing Essentials course came highly recommended, and exceeded our expectations. Vikki was a fantastic trainer. We had a fun and interactive day.
Adam RollingsContinuous Improvement Manager
Veronica was an excellent facilitator. My team provided overwhelmingly positive feedback. The session will help the team be more productive and clear in their communication
Justin EltonManaging Director
CSA's Business Writing Training was both engaging and practical. The sessions equipped our staff with clear tips, tricks and strategies to enhance communication. The feedback from participants was overwhelmingly positive, with many noting immediate improvements they could make in their writing.
Rhiannon PanuccioHuman Resources Coordinator
The business writing session was engaging, practical, and tailored to our specific needs. CSA provided valuable insights and actionable strategies that have already improved our communication skills. I recommend this workshop to anyone looking to enhance their writing abilities.
Christina HickieCEO
I don't think I've been part of a training experience in which every participant was positive! Vikki was very engaging and the content was relevant. We will regularly use the take-away guide.
Carly PalmerAssociate Director
The Business Writing Skills course that Vikki delivered to our Field Operations team was outstanding. Vikki was knowledgeable, engaging, and delivered content that had been tailored to address the writing opportunities identified within the team. Our team left the course feeling confident and equipped to write clear, concise, and impactful documents. I highly recommend this course to any organisation looking to elevate their team's writing skills!
Kristen BarberCorporate Development Consultant
Vikki provided clear and relevant training to our team, juggling multiple departments and requirements. We would not hesitate to use Vikki for additional training.
Melissa PetrowskyGeneral Manager - Brand Engagement
Great communication from start to finish. Training delivery was tailored and relevant to our needs - all feedback was positive. Thank you!
Tom CornishOD&L Partner
Thanks for delivering such a relevant workshop in an obviously engaging and well received manner – one of the main themes I’ve received is that it was the most practical and applicable training that the team have undertaken in a very long time!
Ricky BlighTeam Leader - Planning (WI&P)
The training was excellent and engaging. I would highly recommend it to any organisation looking to improve the business writing skills of its team.
Chloe BrayneInvestment Director
We have had Vikki out to RACV twice now, and both workshops have been a resounding success. Our teams love the tangible, simple learnings from the Business Writing Skills course and the fact that they are able to implement them immediately. Highly recommend!
Stephanie Hendrich Snr Manager, Project & Planning Governance
Our trainer was engaging and authentic. The interactive and hands-on approach meant we were able to get the most out of the session. Our team walked away with confidence and a plan to attack all future writing. Thank you!
Samantha Smith Office Admin
Thank you for a great workshop last week - the team is still on a high. They were especially positive about you as a trainer. It was very engaging and actionable learning and professional development. Morale has definitely increased since the training, and everyone is a lot more confident in their writing skills.
Stephanie Hayne People & Culture Manager
Participating in training as a team was invaluable. The session got us all thinking about more effective ways to communicate in writing and challenge some of our common practices. It was fun and well worthwhile.
Karen Heitsch Office Manager
The training fitted our brief perfectly. Vikki was a great fit for our team and she made the day fun and relevant for everyone. She reminded us of the importance of clear communication and taught us how to simplify and plan what we write.
Maxine van der Velden Office Manager
Vikki has trained hundreds of our staff and her courses are always very well received. She builds a respectful relationship with our employees and understands our commercial objectives. She is also very accommodating with her training schedule and easy to work with. Vikki is very much an asset to our organisation.
Lyndsey Smith Capability & Engagement Advisor, Organisation Development
We regularly engage Vikki to conduct business writing training for managers across three campuses at Deakin University. I always receive terrific feedback from all participants. She delivers at a good pace which keeps everyone interested and involved. Vikki also tailors the course content to our organisation, keeping the sessions relevant and engaging.
Sandra Mussett Executive Officer (Office of the VP)
The Business Writing Essentials workshop was tailored to our business needs and used live examples. The presentation was engaging and relevant, which made it an enjoyable learning experience for all! I would have no hesitation in recommending this workshop to others.
Atheena Avison International Admissions Manager
We had Vikki come in to train five different groups and the feedback was positive each time. The course was relevant for all staff and has definitely been useful - no doubt about it. The sessions were well presented, and Vikki’s knowledge of the topic was excellent.
Irene Tan Human Services
It’s incredibly refreshing to have a writing method that’s designed for business. The delivery technique was fantastic. Thanks again! I will be recommending this course to everyone.
Laura Horton Senior Consultant
The writing workshop was well-presented, educational and FUN for the whole team. A great team-building activity and an educational day for all levels of skill and experience. Would definitely recommend it - five stars!
Darron Cook Managing Director
When looking for a trainer to upskill our team, Vikki and her team stood out from the get-go. From our first enquiry to the training on the day they smashed it out! Vikki left our team with not only great tips and tricks to implement, but a whole new attitude to take into each email we write.
Samuel Nolthenius Sales & Marketing Leader
The Business Writing workshop was interactive, engaging and relevant – with the added benefit of being a great team-building activity. The feedback from our team was overwhelmingly positive, with a workbook and checklist provided for ongoing reference. I highly recommend this course to any organisation looking to enhance writing skills.
Geraldine Brown Coordinator
CSA understood our brief really well. The trainer weaved real-life examples from our team skilfully within the workshop so the content highly resonated with the participants. Vikki has empowered us with tips, a common language, and clear steps in how we discuss, edit and write now.
Sanaz Bassiri Head of Change & Transformation
The Business Writing workshop provides a good mix of theory and practical exercises. You challenged our thinking on sentence structure and word use for report and email writing. Our team has made immediate changes to the way they write.
Jenny Box Senior Manager
You reckon you have strong writing skills? That's a sure sign you need to do a Business Writing Skills workshop with Communication Skills Academy. With great trainers who are fun and engaging, your writing skills will be taken to another level.
Paul Loughran Manager, Department of Marketing
How is the course delivered?
We run this half-day workshop face-to-face or online.
If your team is in one location, we recommend in-person delivery. It allows for deeper discussions, stronger engagement and more practical workshopping.
Whichever way you go, your workshop will be:
- Tailored: Your course will be customised to your training objectives and team’s specific writing needs.
- Interactive & engaging: A great morale booster, your team will enjoy the practical activities, interaction… and the laughs!
- Inspiring: Your team will walk away with a new perspective, more confidence – and loads of new skills!
- Flexible: Delivered at your office or online on a day and time that suits your business.
Quick-fire FAQs
Who will be the facilitator at our workshop?
At CSA, all our facilitators are subject matter experts in their fields.
This course is run by either Vikki or Veronica, professional writers who use the writing tips and techniques they teach every single day. That’s how – and why – they know they work! (When they’re not training, they’re writing: through our sister copywriting agency, Refresh Marketing).
So who would you rather spend your dollars on? A trainer who simply conveys the information? Or an experienced practitioner who lives and breathes it?
What’s the maximum number of participants per workshop?
We cap face-to-face sessions at 20 people – and online sessions at 10 people. We believe groups any larger than this reduce opportunities for interaction and feedback.
So if you have more people to train than this, please ask us about our special rate for multiple workshops.
Can we run this as a full-day course?
Yes! We can run Mastering AI Writing as a full-day course by pairing it with modules from our most popular course: Business Writing Essentials.
That way, your team will build even more skills behind effective writing at work – so they can write more effectively with and without AI.
What do we get for our investment?
- Fully customised course material using your actual writing samples from within your organisation for your team to critique and improve
- A workbook for each participant (also a valuable reference long after the workshop is over)
- A handy Pattern Breaker Prompt for your team to keep by their side whenever they use AI to write
How do you charge?
We charge a fixed fee for groups of up to 10 or 20 people (depending on your delivery option), not per head. That’s why we always encourage our clients to take advantage of all spots for maximum value.
And remember: all workshops are tailored to your needs at no added cost. Please contact us for a customised quote for your workplace.
Do you offer a credential for this course?
Yes! All your team members will be entitled to a Credly digital badge after they complete this course. At the end of the session, we will send a digital badge to each participant via email. They can then display the badge on their LinkedIn profile and on any other places they wish.
Will this AI writing course help my team avoid robotic AI slop?
Yes. Our training targets generic clichés and repetitive sentence structures through a dedicated de-botting module – and a custom prompt to break overused patterns.
Your team will learn how to identify the trademarks of hollow AI-writing – and how to inject authenticity into their writing. They’ll discover how to integrate AI as a collaborative partner to maintain their voice (and critical thinking) while letting it handle the heavy lifting of a first draft.
Which platforms and generative AI tools do you cover in the training?
Our AI writing methodology is model-agnostic. So the key concepts and tactics apply whether your team uses tools like Copilot, ChatGPT, Claude, Perplexity or Gemini.
Our training focuses on the underlying principles when working with large language models. This ensures that as other tools and models emerge, your people have the skills and critical thinking they need to adapt and stay ahead of the curve.
Should my team use AI tools for reports and emails?
Yes. Generative AI is an incredibly powerful tool and can streamline workflows and drafts across all business writing tasks. Our course covers a range of practical applications, including emails, funding proposals and high-stakes reports.
We’ll show your team how to move beyond basic prompt engineering. They’ll harness large language models to brainstorm ideas and provide constructive feedback – to better inform and persuade audiences.
How does the prompt engineering module differ from free prompt lists I find online?
Free prompt lists lack the contextual understanding your business and stakeholders need.
Our prompt engineering module teaches your team to design roles for the AI, consider audience concerns and include enough source material. That way, AI tools align to your business needs and writing styles – rather than producing generic (and forgettable) messages.
Does using AI in business writing risk intellectual property or factual accuracy?
Not when it’s used critically.
Businesses of all sizes are concerned about AI tools hallucinating false details or reproducing biases. That’s why fact-checking is an essential part of the editorial processes we teach teams.
Our AI writing course includes a dedicated module on AI accuracy and ethics, teaching your people how to integrate AI responsibly. We focus on human-in-the-loop workflows where the human writer ALWAYS remains in control of the final content – to ensure AI outputs are accurate and ethically sound.
Ready for your team to master AI writing with confidence?
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