1. Introduction
Communication Skills Academy (‘we’, ‘us’ or ‘our’) is committed to protecting your personal information. We understand the importance of privacy and our obligations under the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information. It also outlines your rights and how you can contact us about any privacy concerns.
By using our website or services, you agree to the terms of this Privacy Policy.
2. What information we collect
We may collect personal information that is reasonably necessary for us to carry out our training and related services, including but not limited to:
- Identification details: Name, date of birth, gender
- Contact details: Address, email, phone number
- Training and academic information: Previous qualifications, course enrolments, attendance and assessment records
- Employment details: Employer name, position and relevant work experience (if applicable)
- Payment and billing information: Bank or credit card details (if needed for payment processing)
- Website usage information: IP addresses, browser information and website usage data through analytics tools
We will only collect personal information in a lawful and fair way and, where required, with your informed consent.
3. How we collect personal information
We typically collect your information through:
- Online forms and applications (e.g. course enrolment forms, contact forms)
- Telephone or email correspondence
- In-person meetings (e.g. during training sessions)
- Our website (including analytics for site functionality and improvement)
We may also collect information from third parties where it is unreasonable or impracticable to obtain it directly from you. (For example: from your employer if you are enrolled through a workplace training session.)
4. Why we collect and use your information
We collect and use your personal information for purposes that include:
- Providing training and educational services: To manage enrolments, deliver training, issue qualifications and maintain records.
- Compliance and reporting: To comply with legal or regulatory obligations (e.g. vocational education reporting requirements).
- Customer support: To reply to your enquiries, provide assistance and respond to feedback.
- Marketing and communications: To send you newsletters, updates or promotional materials about our courses and services – only where you have consented or where otherwise permitted by law.
- Billing and administration: To process payments, handle billing and maintain accurate financial records.
- Business operations: For internal management, planning, policy development, quality control and research purposes.
5. Marketing and communications
We may use your personal information to send you direct marketing communications about our training courses, events or promotions. You can opt out of receiving these communications at any time by:
- Clicking the unsubscribe link in any digital marketing message
- Contacting us directly using the details provided below
We will respect your choice and ensure that you no longer receive marketing communications from us.
6. Disclosure of your information
We may disclose your personal information to:
- Government or regulatory bodies: Such as the Department of Education or other relevant authorities for reporting and auditing purposes.
- Service providers: Organisations that help us provide our services (e.g. technical support, payment processors, accredited trainers).
- Other third parties: Where you have expressly consented – or where disclosure is required or authorised by law.
We do not sell or trade your personal information to third parties.
7. Overseas disclosure
While our operations are primarily in Australia, some of our service providers or partner organisations may be located overseas, or may store data on servers outside Australia.
If we transfer personal information to recipients outside Australia, we will take reasonable steps to ensure that those recipients respect your privacy rights in line with the Australian Privacy Principles or equivalent privacy laws.
8. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss – and from unauthorised access, modification or disclosure. These steps include:
- Restricting access to personal information to staff who need it to perform their duties.
- Using secure online payment gateways and encrypted technologies.
- Maintaining up-to-date security systems and virus protection software.
9. Access and correction
You have the right to access the personal information we hold about you. If you believe any of your information is inaccurate, out-of-date or incomplete, you can request an update or correction.
- Access requests: Please contact us using the details below and we will respond within a reasonable period.
- Correction requests: We will take reasonable steps to correct any information found to be inaccurate, incomplete or out-of-date.
10. How to make a complaint
You can lodge a complaint by:
- Contacting us: First, please contact us with full details of the issue. We will investigate your complaint and respond in writing within a reasonable timeframe.
- Contacting the Australian Information Commissioner (OAIC): If you are not satisfied with our response, you may contact the OAIC. For more information, visit oaic.gov.au.
11. Changes to this policy
We may update this policy to reflect changes in laws, regulations or our business practices. An up-to-date version will be available on our website and we encourage you to review it periodically.
12. Contact us
If you have any questions or would like more information about our privacy practices, please contact us:
- Email: [email protected]
- Phone: 1300 558 005
- Postal Address: Central House, Level 3/489 Toorak Rd, Toorak VIC 3142
We will respond to your enquiry as promptly as possible.