Business writing training

Training that’s tailored to your team’s precise needs

Are you fed up with your team’s poor writing? Introducing Business Writing Essentials – a proven 6-hour course for inhouse teams. Tailored for and delivered in hundreds of workplaces across Australia since 2008, this course will transform the way your people write. Immediately – and forever.



workplaces have run this course



written reviews from HR, L&D, P&C & C-suite leaders


years of experience training teams on business writing



of participants rate this course as ‘Excellent’

Why business writing training?

Have you ever considered – or even calculated – how much time and money your organisation loses from sloppy, waffly and error-ridden emails, reports and documents?

The research is frightening. And should be heeded by every responsible workplace leader.

But the good news is, it doesn’t have to be this way. By training your team on how to write clearly, simply and concisely, your organisation will:

  • Protect its brand reputation and credibility
  • Improve stakeholder engagement and responsiveness
  • Boost efficiency and productivity – across the board

Who is this course for?

Business Writing Essentials is for everyday professionals from all corners of your organisation – including:

  • Managers and leadership teams
  • Sales and marketing teams
  • Admin, support and customer service staff
  • Technical advisors and consultants

We’ve tailored and presented this course for workplaces in almost every industry you can name – from government and education to not-for-profits and professional services. 

And it’s for diverse learners too; people of all backgrounds and writing abilities. Even your most competent writers will acquire new skills and a renewed confidence in their writing.

What does the course cover?

With a focus on plain English writing, this course will empower your team to:

  • Write clearly, simply and succinctly
  • Achieve a consistent and unified writing approach 
  • Structure their writing for busy, distracted audiences
  • Write for the audience – and stay ‘reader-focused’
  • Write persuasively for impact, influence and action

Want a detailed Program Outline? Please get in touch.

How is the course delivered?

We run this workshop face-to-face and online. The choice is yours.

If you can gather your team in one location easily, face-to-face is the way to go. (And yes, we do travel interstate.) But if your people are geographically dispersed or work remotely, our online delivery option is for you.

Whichever way you go, your workshop will be:

  • Tailored: Your course will be tailored to your training objectives and team’s specific writing needs
  • Inspiring: Your team will walk away with a new perspective, more confidence – and loads of new skills!
  • Interactive & engaging: A great morale booster, your team will enjoy the practical activities, interaction… and the laughs!
  • Flexible: Delivered at your office or online on a day and time that suits you.

Quick-fire FAQs

Who will be the facilitator at our workshop?

At CSA, all our facilitators are subject matter experts in their fields. 

This course is run by either Vikki or Veronica, professional writers who use the writing tips and techniques they teach every single day. That’s how – and why – they know they work! (When they’re not training, they’re writing: through our sister copywriting agency, Refresh Marketing). 

So who would you rather spend your dollars on? A trainer who simply conveys the information? Or an experienced practitioner who lives and breathes it?

What’s the maximum number of participants per workshop?

We cap face-to-face sessions at 15 people – and online sessions at 10 people. We believe groups any larger than this reduce opportunities for interaction and feedback.

So if you have more people to train than this, please ask us about our special rate for multiple workshops.

What will our team learn?

Please contact us for a full Program Outline. In the meantime, here’s a small taster:

  • The 4 pillars of effective business writing
  • 9 tips for writing clear sentences  
  • Purging the procrastination
  • How to ‘cut the crap’
  • Writing emails that will actually be read

But let us stress: we will tailor the workshop to your precise needs. So please take the program outline as a guide only.

What is the structure of the sessions?

Workshops are always fun, engaging and interactive.

Although we do lay down some important theoretical foundations at the start, the sessions are hands-on and activity-based. We encourage lots of dialogue and discussion – and work hard to get everyone involved.

Is the online training option live or self-paced?

We facilitate every online session in real time.

Our goal is to match the face-to-face learning experience as closely as possible and to give your people the opportunity to ask questions and share their thoughts.

Live online training also offers the added benefit of your team learning at the same time and pace – which results in more immediate and lasting change.

What technology does my team need for online delivery?

In terms of hardware, all your staff need is a computer or laptop with a working microphone and webcam.

And because we use a cloud-based training platform, they don’t need to download any software beforehand. They simply log in 10 minutes before the start time (just to check their cameras and microphones are working) and off we go.

What do we get for our investment?
  • Fully customised course material using your actual writing samples from within your organisation for your team to critique and improve
  • A 40-page workbook for each participant (also a valuable reference long after the workshop is over)
  • A handy one-page checklist for your team to keep by their side whenever they write
How do you charge?

We charge a fixed fee for groups of up to 10 or 15 people (depending on your delivery option), not per head. That’s why we always encourage our clients to take advantage of all spots for maximum value.

And remember: all workshops are tailored to your needs at no added cost.

Please contact us for a customised quote for your workplace.

You may also like to visit

Communication works for those who work at it.