Facilitator profile: Shannyn Merlo

Shannyn Merlo: Leadership consultant and trainer

Shannyn brings deep expertise in organisational culture, team communication and individual performance to CSA. With experience spanning NFP, technology, education and financial services, she’s known for guiding teams to lift their impact by strengthening how they connect and lead.

Skills and expertise

Qualified in project management, marketing, PR and coaching, Shannyn’s experienced firsthand how team dynamics shape wellbeing, performance and retention.

Her areas of expertise include:

Leadership and executive development
Marketing communications
Productivity and project management
Change management
Team culture and wellbeing

Shannyn’s passionate about building lasting team cohesion. That’s why she centres her training around intention, adaptability and the humility to keep improving.

Shannyn putting sticky notes on a whiteboard

Shannyn’s communication training courses

With a deep understanding of the challenges today’s teams face, Shannyn’s workshops are always thought-provoking and packed with actionable insights.

Her team courses with CSA include:

Shannyn’s courses blend innovative thinking, practical plans – and a genuine passion for fostering great cultures.

Shannyn on fixing corrosive team cultures

Shannyn’s seen it time and again.

On paper, your team might have everything it needs to succeed. Sharp brains, clear roles, regular check-ins.

And yet even with these structures, bottlenecks emerge. Feedback weakens. Friction grows. Decisions slow.

So we sat down with Shannyn to unpack why some teams struggle – and what others do to build lasting cohesion.

Read the full interview

Shannyn delivers results – time and again

CSA was an outstanding communications and leadership training partner for our business. Shannyn worked closely with us to address challenges around communication and collaboration, equipping our team with practical tools to support better decision-making and to confidently navigate conversations we might otherwise avoid.
Sandra HawleyHead of People & Growth
Sandra Hawley
Shannyn invests in using the most effective leadership communication analyses and processes available today. She is experienced at sharing and developing the attitudes and skills of emotional intelligence and how to integrate them to produce consistent workplace results.
Russell WylieCEO
Russell Wylie
Absolutely, I’d 100% recommend Shannyn, and think she could work with any business and industry. She’s very intuitive, a great communicator and very emotionally aware, which makes her perfect to deal with human, cultural and other emotionally sensitive issues. 
Tim DuggalCEO
Tim Duggal