Our client reviews

CSA's Business Writing Training was both engaging and practical. The sessions equipped our staff with clear tips, tricks and strategies to enhance communication. The feedback from participants was overwhelmingly positive, with many noting immediate improvements they could make in their writing.

Taking everyone in our marketing team back to basics via the Copywriting Fundamentals course did more than just help our writing skills. It gave us a common language, a framework to start new projects, and a re-found appreciation for the impact of great writing.

The business writing session was engaging, practical, and tailored to our specific needs. Vikki provided valuable insights and actionable strategies that have already improved our communication skills. I recommend this workshop to anyone looking to enhance their writing abilities.

I don't think I've been part of a training experience in which every participant was positive! Vikki was very engaging and the content was relevant. We will regularly use the take-away guide.

The Business writing skills course that Vikki delivered to our Field Operations team was outstanding. Vikki was knowledgeable, engaging, and delivered content that had been tailored to address the writing opportunities identified within the team. Our team left the course feeling confident and equipped to write clear, concise, and impactful documents. I highly recommend this course to any organisation looking to elevate their team's writing skills!

Vikki provided clear and relevant training to our team, juggling multiple departments and requirements. We would not hesitate to use Vikki for additional training.

Great communication from start to finish. Training delivery was tailored and relevant to our needs - all feedback was positive. Thank you!

Thanks for delivering such a relevant workshop in an obviously engaging and well received manner – one of the main themes I’ve received is that it was the most practical and applicable training that the team have undertaken in a very long time!

On the day, many of us were nervous, but Annelise created a relaxed and open space for us to engage with her tasks. My colleagues emailed me afterwards to say that they found the workshop “brilliant” and “engaging”.

Annelise is such a superstar! Her enthusiasm and passion exceeded anything I would have imagined. Not only do you get the important tips and tricks to feel confident in sharing your own voice, I had a warm and fuzzy confidence boost and felt motivated to be my authentic self afterwards.

Pippa's direct, practical advice made a pivotal impact on our team’s speaking and communications skills. She helped us understand the 'what' of media relations – as well as the 'how' and 'why' behind it. We are now confident with key messages in all contexts.

Professional before, during and after the course, I have been reaping the benefits of this training ever since. I don’t go anywhere these days without my ‘Missile Model’ cheat-sheet.

As a founder, it can be hard to find the most meaningful pieces of your narrative. Pippa helped us distil the most meaningful message for the right listener at the right time. Since our training, we have been able to speak confidently and concisely to every audience.

The Business Writing workshop provides a good mix of theory and practical exercises. You challenged our thinking on sentence structure and word use for report and email writing. Our team has made immediate changes to the way they write.

CSA understood our brief really well. The trainer weaved real-life examples from our team skilfully within the workshop so the content highly resonated with the participants. Vikki has empowered us with tips, a common language, and clear steps in how we discuss, edit and write now.

This was fantastic training for our team. The knowledge shared in one day should last for years to come.

CSA created a course that suited our needs perfectly. In an industry filled with off-the-shelf training packages, it was refreshing to find someone who understood our needs and delivered a product beyond our expectations.

We have had Vikki out to RACV twice now, and both workshops have been a resounding success. Our teams love the tangible, simple learnings from the Business Writing Skills course and the fact that they are able to implement them immediately. Highly recommend!

I was lucky enough to attend the Educate Plus conference and attend your session, "How to Write for a Distracted Digital Audience." I wanted to reach out to say a big thank you. I enjoyed your presentation very much and feel empowered to edit with confidence.

Just wanted to take a moment to thank you for your session at the Educate Plus Conference. I really enjoyed your presentation and got so much out of it. Thanks again.

This is the second project I have worked on with CSA, and again, they delivered exactly what we were after. They worked hard to understand our brand and weave our language into the document. Very happy customer!

Vikki has delivered three business writing workshops to our team over the past two years, and each one has been fantastic. The entire team is knowledgeable, professional and provides those workshop attendees with invaluable skills and knowledge. I would recommend this experience to any individual or company looking to improve their writing and productivity.

This workshop was exactly what our team needed. We can't stop talking about it and have all noticed a change in the way we write - but also looking at older communications and picking them apart! Thank you for your time with us, it was great working with you.

A great instructor who is extremely knowledgeable and passionate about all things business writing! Everyone thoroughly enjoyed the workshop, and the information presented is being implemented right away. This course has helped our team write clearly and concisely and persuasively for impact, influence and action. Thanks, Vikki!

Vikki understood our brief really well. She weaved real-life examples from our team skillfully within the workshop, so the workshop content resonated with the participants. Vikki has empowered us with tips, a common language, and clear steps in how we discuss, edit and write now. Her team was professional, responsive, and helpful in understanding the next steps in engaging them. I would work with Vikki and the team again and highly recommend them to any team wanting to write impactful and concise emails!

It was a really engaging and practical workshop. Our whole office enjoyed it and feel they benefited from the experience.

I would like to endorse the quality of training provided by Vikki for the Marketing Team at ANCA. She provided simple and informative training which enabled us to improve our communications and write with greater clarity.

You reckon you have strong writing skills? That's a sure sign you need to do a Business Writing Essentials workshop. With great workshop trainers who are fun and engaging, your writing skills will be taken to another level.

The Business Writing workshop was interactive, engaging and relevant – with the added benefit of being a great team-building activity. The feedback from our team was overwhelmingly positive, with a workbook and checklist provided for ongoing reference. I would highly recommend this course to any organisation looking to enhance writing skills.

The Business Writing workshop was engaging, interactive and allowed our team to walk away at the end with writing tools that they could implement immediately. Highly recommend this course to any business or industry seeking to enhance their people's writing skills and communication.

They provided an excellent and useful workshop for my team. The benefits are already being realised. It was an engaging and enjoyable experience.

Vikki is a very knowledgeable and enthusiastic presenter. Using real-world examples from our business made a big difference to the team's engagement. I highly recommend this business writing course.

We all know how to write, but we don't all know how to write so that our words actually get read. The team has no doubt learnt vital skills to make their written communication clearer, more concise and more scannable for the reader.

The training provided by our trainer was a positive experience for my team and me. I would highly recommend her to anyone who wants to improve their business writing skills.

The information and tools from the workshop were relevant and easily understood. This made it easy to apply the learnings to our work.

Our trainer brought knowledge and energy to our workshop day. The content and delivery were thought-provoking and fun. Note how short these sentences are!

When looking for a trainer to upskill our team, Vikki and her team stood out from the get-go. From our first enquiry to the training on the day they smashed it out! Vikki left our team with not only great tips and tricks to implement, but a whole new attitude to take into each email we write.

The writing skills workshop really turned my team's attention to some top strategies to make our writing more effective. What's fascinating is that we had the knowledge and tools to write effectively, we just needed to be shown how to use it.

The writing workshop was well-presented, educational and FUN for the whole team. A great team-building activity and an educational day for all levels of skill and experience. Would definitely recommend it - five stars!

You’ve been great to work with. Super responsive and offer great confidence that you could provide the training that my team needed.

It’s incredibly refreshing to have a writing method that’s designed for business. The delivery technique was fantastic. Thanks again! I will be recommending this course to everyone.

Thank you for running your course. The delivery was excellent. I have received a lot of very positive feedback from several participants (this is not often the case following mandated training). I am sure we will see an immediate improvement in the team's writing.

I've worked with Vikki previously and was very excited to engage her in my new role. Despite the lockdown, we had two amazing sessions that were engaging and valuable to everyone who attended. Vikki really proved her authority in the writing space. The courses were a great balance of listening and putting the theory into practice!

I contacted the team after searching the internet for training in business writing. They were very easy to work with prior to the sessions and delivered on the agreed outcomes. The feedback from the team has been very positive, and I thank the team for assisting our organisation in becoming better writers.

Vikki delivers a well-paced and interesting web writing program. She is extremely knowledgeable and inventive and the feedback from attendees has been extremely favourable. She is easy to work with and I would have no hesitation in recommending Vikki for the delivery of a web writing course.

Vikki and her team were responsive, efficient and worked hard to understand our requirements. The feedback from within the business was great – and the final outcome was simple, clear and effective.

Vikki has a can-do attitude and natural relationship-building abilities. She is a skilled individual who takes the time to understand the needs of her clients and is enthusiastic about her work and delivering sustainable outcomes. I have no hesitation in recommending her to anyone needing writing skills training and education.

We are in the business of communicating. Giving our people the tools to do that in a personal and engaging yet professional way was fantastic. And we had a laugh along the way.

Vikki is fantastic. She provides tailored examples of how to improve YOUR writing. Vikki is engaging and energetic - a great combination to provide training that sticks with you over time.

We received valuable training which directly met the needs of our company. It was engaging and well-structured. Vikki is an excellent presenter.

Our trainer was engaging and authentic. The interactive and hands-on approach meant we were able to get the most out of the session. Our team walked away with confidence and a plan to attack all future writing. Thank you!

Their preparation was excellent. The workbook, presentation and training were all executed perfectly.

The workshop was very thorough. It was great how we critiqued actual examples from our own marketing materials. My team have already started to use the new guidelines and think about writing for digital consumption - something which was not considered before.

The team was engaged throughout the training. I'm confident they walked away with some useful tips to improve their writing. Thank you!

The workshop was engaging, and the team is still praising our trainer. The staff have already started using the techniques provided.

The Business Writing Essentials workshop was tailored to our business needs and used live examples. The presentation was engaging and relevant which made it an enjoyable learning experience for all! I would have no hesitation in recommending this workshop to others.

The Business Writing session was well-received by an audience initially sceptical about how applicable the lessons and learnings would be for them. Participants gave universally positive feedback around the trainer’s engaging and instructive facilitation style, and all attendees were able to gain valuable insights and ideas regardless of their level of competence or confidence in the topic.

Vikki was a pleasure to deal with - responsive, knowledgeable and engaging. We have had positive feedback following her workshops from all levels within our business and look forward to working with her again.

Thank you for a great workshop - everyone really enjoyed it and felt they learnt a lot. The pace of the training was perfect for our group, you really kept it interesting and moving, which meant the day went so fast. Keep an eye on our web pages, I’m sure they will be greatly improved as a result of your training.

Thank you for a great workshop last week - the team is still on a high. They were especially positive about you as a trainer. It was very engaging and actionable learning and professional development. Morale has definitely increased since the training, and everyone is a lot more confident in their writing skills.

Thank you for today. I have overwhelming feedback that your training was a great success. One of my team members already told me that the advantage of taking the course together will create a groundswell for change. So – thank you!

Participating in training as a team was invaluable. The session got us all thinking about more effective ways to communicate in writing and challenge some of our common practices. It was fun and well worthwhile.

The training fitted our brief perfectly. Vikki was a great fit for our team and she made the day fun and relevant for everyone. She reminded us of the importance of clear communication and taught us how to simplify and plan what we write.

They were able to tailor a course for us on short notice. It was comprehensive, yet accessible enough for all skill levels to learn a great deal. Would recommend to others.

We regularly engage Vikki to conduct business writing training for managers across three campuses at Deakin University. On each and every occasion I receive terrific feedback from all participants. She delivers at a good pace which keeps everyone interested and involved – and her writing tips are effective and easy to implement. Vikki also tailors the course content to our organisation, keeping the sessions relevant and engaging.

Thanks for the session on Tuesday. I have spoken to a number of attendees, and they were all glowing in their praise of the session and your delivery… well done.

We were impressed by the entire workshop. Our team has put many of the ideas into practice immediately.

Vikki delivered an excellent training session on Business Writing Skills. She kept everyone engaged throughout the entire session and all the attendees walked away with new skills. I recommend her very highly and would use her again without hesitation. Vikki is truly an expert in her field.

The attendees got a lot from the training and we're already seeing an improvement with some of the staff. One of the girls said that the training helped her to reduce the content while still providing the necessary details.

Thank you again for the fantastic workshop you presented to our team today. Everyone was enthusiastic about what they learned with you. And you were right, they have started using it right away! You produced exactly what I was looking for, if not more!

Fantastic and valuable day. We managed to cover so much useful content and my team got a huge amount out of it. The mix of theory and activities was also exactly what I was hoping for. This workshop has given us a lot to improve on and I am sure it will make a real difference.

We asked Vikki to present at our annual WordPress conference in 2011 - and then again in 2013 - on how to write for an online audience. On both occasions, Vikki researched our audience and tailored her talk accordingly. Her content and delivery both hit the mark and her tips and techniques brought lasting value to attendees. To top it off, Vikki communicated clearly with organisers before and after the events and is a pleasure to work with.

Vikki has been running business writing and web writing training sessions for our organisation since 2008. She has trained hundreds of our staff and her courses are always very well received - rating in the ‘exceptional’ category in our evaluations. Vikki builds a respectful relationship with our employees and understands our commercial objectives. She is also very accommodating with her training schedule and easy to work with when I create our corporate training calendar. Vikki is very much an asset to our organisation.

We got a lot more out of the workshop than we expected. The session was well presented and the subject matter was accessible and well-tailored to our business.

Thanks for coming in to train our marketing team. We are all using the techniques you taught us and it is making a real difference to our communications.

Thank you for a very worthwhile day – what a difference this will make. Your workshop exceeded our expectations.

We had Vikki come in to train five different groups and the feedback was positive each time. The course was relevant for all staff and has definitely been useful - no doubt about it. The sessions were well presented and Vikki’s knowledge of the topic was excellent.

After our first session, we asked Vikki to come back and conduct the web writing course with another three groups. The course was comprehensive, practical and well-targeted. It far exceeded our expectations.

We had a large group of our people attend the session and we were thrilled with the results. Everyone gained something practical and we felt the time investment was well worthwhile.

I was referred to Vikki by a colleague at Monash - and I'm so glad I was. We invited her in to deliver a writing workshop for our team and her suggestions and tips have been excellent. The session was terrific and we are becoming confident and capable writers ourselves!

Vikki ran a terrific half-day workshop for us. It was energetic, focused and engaging. She struck the right balance between explaining the foundation of effective online communication and practical activities. She consulted with us on what we needed prior to the workshop resulting in a presentation that was well-tailored to our needs. All the attendees from Victoria’s courts and other legal sector organisations gave uniformly enthusiastic feedback. I highly recommend her for in-house training.

We invited Vikki in to train our team on how to write for the web. The course was interesting and relevant and the presentation style was clear, fun and engaging. All trainees found the session very practical and worthwhile and we can't wait to practise all of the great writing tips as we rewrite our website in the coming months.

Vikki attended our office over two days and conducted seminars with outstanding success and results. We would have her back at any time.

Vikki has delivered three business writing workshops to our team over the past two years, and each one has been fantastic. The entire team is knowledgeable, professional and provides those workshop attendees with invaluable skills and knowledge. I would recommend this experience to any individual or company looking to improve their writing and productivity.

The training was excellent and engaging. I would highly recommend it to any organisation looking to improve the business writing skills of its team.