Negotiation skills training

Do your people lack this business critical skill?

From closing deals and contracts to managing staff and suppliers, negotiation is an unavoidable aspect of business – but one that’s rarely taught. Introducing ‘The Art of Business Negotiation’, a 6-hour course that will arm your people with insider secrets and strategies to enter negotiation with confidence – and achieve the best possible outcome. Every time.

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Why negotiation skills training?
Who is this course for?
What does the course cover?
How is the course delivered?
Quickfire FAQs

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Why your team needs to master the art of negotiation

Artful negotiation is one of life’s most invaluable skills.

Every person, in every type of role, across all levels of seniority stands to benefit from learning how to negotiate. It’s a skill that translates to an immediate competitive edge – for them, their team, and your wider organisation.

By giving your team a deep knowledge of how to negotiate, your organisation will:

Achieve more favourable sales and transaction outcomes (financially and otherwise)
Forge stronger, more respectful relationships – both internally and extremely
Build a reputation where people enjoy doing business with you
Foster a more cohesive and confident workforce

CSA digital writing for ind. how is it delivered (11)

Who is this course for?

Negotiation Skills will provide value to staff across your organisation, including:

Managers and leadership teams
Sales and marketing teams
Procurement teams
Admin, support and customer service staff
Technical advisors and consultants

And the course is for diverse learners too; people of all backgrounds will improve their ability to negotiate outcomes.

Nicole ran a workshop for our team, and it was fantastic, very insightful, and engaging. It also included some real relevant snippets of gold and processes that we can use in our day-to-day work. Thanks Nicole!
Nick LewisGeneral Manager
Nick Lewis
Very useful skills for a lawyer's arsenal – or just anyone really as we negotiate on a daily basis. Good materials and templates provided along with the training.
LawyerNational Law Firm
Nicole is an amazing facilitator! She has the right balance of letting the group work it out for themselves and keeping us on the right path. I came away with a number of strategies for succeeding in a negotiation but also understanding why implementing those reasons lead to success.
Jade Atkinson-BuckGeneral Manager
Jade Atkinson-Buck
Nicole is across all aspects of negotiation behaviour and is an outstanding presenter in this field. Her knowledge is very high and up to date. Combine this with her collaborative approach ensures active learning from all participants.
Glen Francis
Glen Francis

What does the course cover?

This course will empower your team to:

Prepare effectively for a negotiation
Manage difficult moments that arise during a negotiation
Recognise when to give up on a negotiation and avoid wasting time
Achieve value-creating outcomes from their negotiations
Build lasting business relationships

Want a detailed Program Outline? Please get in touch.

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How is the course delivered?

We run this workshop face-to-face. As always, it will be:

Relevant: Your course will be tailored to your training objectives and team’s specific communication needs.
Inspiring: Your team will walk away with a new perspective, more confidence – and loads of new skills!
Interactive & engaging: A great morale booster, your team will enjoy the practical activities, interactions… and leave feeling more connected to each other.
Flexible: Delivered at your office on a day and time that suits you.

Quick-fire FAQs

Who will be the facilitator at our workshop?

At CSA, all our facilitators are subject matter experts in their fields. The course is presented by Nicole Davidson who has been delivering training in the area of negotiation, influence and conflict resolution since 2011.

An accredited mediator, qualified lawyer, insolvency practitioner and negotiation adviser, Nicole regularly works with clients to achieve optimal outcomes in extremely challenging situations. In 2022, she was named Mediator of the Year at the Australian Law Awards.

So who would you rather spend your dollars on? A trainer who simply conveys the information? Or an experienced practitioner who lives and breathes it?

What’s the maximum number of participants per workshop?

We cap face-to-face sessions at 15 people – as groups any larger than this reduce opportunities for interaction and feedback.

So if you have more people to train than this, please ask us about our special rate for multiple workshops.

What will our team learn?

Please contact us for a full Program Outline. In the meantime, here’s a small taster:

Different styles of negotiations
What it takes to be a negotiation genius
Understanding the Harvard 7 Elements of Negotiation
Structured preparation for a negotiation
Overcoming common negotiation challenges

But let us stress: we will tailor the workshop to your precise needs. So please take the program outline as a guide only.

What is the structure of the sessions?

Workshops are always fun, engaging and interactive.

Our workshops are hands-on and activity-based. We encourage lots of dialogue and discussion – and work hard to get everyone involved. We create a safe environment where even introverts feel comfortable to share their thoughts.

What do we get for our investment?

Fully customised course material including scenarios that simulate common challenges within your organisation. This includes the opportunity to trial communication strategies and get immediate feedback.
A 25-page workbook for each participant (also a valuable reference long after the workshop is over).
reusable negotiation preparation template to help prepare for any negotiation.
A handy one-page summary of the 7 Elements model for your team to keep by their side whenever to support them with any negotiation.

How do you charge?

We charge a fixed fee for groups of 15 people, not per head. That’s why we always encourage our clients to take advantage of all spots for maximum value.

And remember: all workshops are tailored to your needs at no added cost.

Please contact us for a customised quote for your workplace.

Do you offer a credential for this course?

Yes! All your team members will be entitled to a Credly digital badge after they complete this course. At the end of the session, we will send a digital badge to each participant via email. They can then display the badge on their LinkedIn profile and on any other places they wish.