Leadership communication training

Cultivate confident leaders – who communicate with impact

Do your leaders radiate confidence? Do they know how to drive impact and inspire their teams? If not, that’s not unusual – because way too many ‘leaders’ lack these vital skills. Introducing The Voice of Leadership, an interactive full-day workshop that transforms managers into influential leaders – and powerful communicators.

JUMP TO:

Why Leadership training
Who is this course for?
What does the course cover?
How is the course delivered?
Quickfire FAQs

Why leadership communication training?

Many people are promoted into leadership roles based on their technical proficiency alone. Unfortunately, their ability to communicate effectively and build trust is less of a criterion for progression and success.

And that’s a recipe for failure. Because without strong communication skills, even the smartest, most proficient professionals will struggle to lead confidently and effectively.

Investing in leadership communication training helps your organisation:

Drive engagement by equipping leaders to inspire confidence and connection
Foster a feedback-friendly culture where collaboration feels seamless and natural
Elevate communication across every level – internally and externally
Strengthen team cohesion to boost productivity and performance

Leaders who communicate effectively aren’t just managing teams. They’re building stronger, more connected workplaces. And that’s an attribute no organisation can afford to overlook.

Who is this course for?

The Voice of Leadership is for emerging and existing leaders across your organisation – whatever your industry, whatever their background. This includes:

New leaders
Middle managers
Emerging and aspiring leaders
Existing leaders who need the support

This workshop is particularly useful for leaders who lack confidence and have not been given the essential training they need.

Shannyn ran the day and elicited feedback from the team – drawing out people who don’t often speak at meetings. Everyone felt very involved, which had been one of my aims in bringing her in.
David SimmonsGeneral Manager
David Simmons
Shannyn invests in using the most effective leadership communication analyses and processes available today. She is experienced at sharing and developing the attitudes and skills of emotional intelligence and how to integrate them to produce consistent workplace results.
Russell WylieCEO
Russell Wylie
Absolutely, I’d 100% recommend Shannyn, and think she could work with any business and industry.   She’s very intuitive, a great communicator and very emotionally aware, which makes her perfect to deal with human, cultural and other emotionally sensitive issues. 
Tim DuggalCEO
Tim Duggal
Shannyn fosters an inclusive atmosphere where everyone feels empowered to contribute, facilitating open discussions. Her ability to connect with each individual not only enhances our understanding but also strengthens our team cohesion, driving us all towards shared success.
Steve BroughDirector
Steve Brough

What does the course cover?

This course will turn your managers into confident communicators who lead with clarity, empathy and purpose. Through a blend of practical tools, frameworks and exercises, they will gain skills they can immediately apply – including how to:

Appreciate the importance of communication in leadership
Overcome imposter syndrome
Understand the value of their unique approach to communications
Practise active listening
Understand the role of emotional intelligence in leadership
Confidently handle conflict, performance issues and sensitive topics
Learn and apply proven frameworks for giving feedback

Want a detailed Program Outline? Please get in touch.

How is the course delivered?

We run this workshop face-to-face. As always, it will be:

Relevant: Your course will be tailored to your training objectives and team’s specific communication needs.
Inspiring: Your team will walk away with a new perspective, more confidence – and loads of new skills!
Interactive & engaging: A great morale booster, your team will enjoy the practical activities, interaction… and leave feeling more connected to each other.
Flexible: Delivered at your office on a day and time that suits you.

Quick-fire FAQs

Who will be the facilitator at our workshop?

At CSA, all our facilitators are subject matter experts in their fields.

The course is presented by Shannyn Merlo – a seasoned business coach and consultant with 25+ years of diverse business and communications experience. Known for her authenticity, she believes that great communication, innovative thinking and strategic alignment are the cornerstones of happy and productive teams.

At the heart of Shannyn’s leadership ethos is a focus on emotional intelligence, celebrating our unique styles, building resilience and constant improvement.

What’s the maximum number of participants per workshop?

We cap face-to-face sessions at 15 people – as groups any larger than this reduce opportunities for interaction and feedback.

So if you have more people to train than this, please ask us about our special rate for multiple workshops.

What is the structure of the sessions?

Please contact us for a full Program Outline. In the meantime, here’s a high level outline:

Introduction and setting the stage
Building confidence in leadership communication
Enhancing active listening and emotional intelligence
Navigating difficult conversations
Providing constructive feedback
Adapting communication styles to address the whole person
Achieving clarity and conciseness
Action planning and closing

But let us stress: we will tailor the workshop to your precise needs.

And remember: we encourage lots of dialogue, discussion and role playing. This is an active workshop where everyone gets involved.

What do we get for our investment?

A fully customised workshop tailored to your organisation’s objective.
A detailed workbook for each participant with frameworks and tools used and discussed in the workshop (also a valuable reference long after the workshop is over).
A handy one-page leadership communications checklist to support ongoing emotional awareness and improve participants’ day-to-day interactions.

How do you charge?

We charge a fixed fee for groups of 15 people, not per head. That’s why we always encourage our clients to take advantage of all spots for maximum value.

And remember: all workshops are tailored to your needs at no added cost.

Please contact us for a customised quote for your workplace.

Do you offer a credential for this course?

Yes! All your team members will be entitled to a Credly digital badge after they complete this course. At the end of the session, we will send a digital badge to each participant via email. They can then display the badge on their LinkedIn profile and on any other places they wish.