Internal communications training

Connect your team to build a collaborative culture

Miscommunications aren’t just minor inconveniences. They often cascade and compound – lowering engagement, draining productivity and causing conflict. Introducing Creating a Cohesive Team. Packed with practical strategies, this tailored workshop will transform how your team communicates and collaborates. Immediately and forever.

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Why internal communications training?
Who is this course for?
What does the course cover?
How is the course delivered?
Quickfire FAQs

Why internal communications training?

Consider this: missed messages, unclear expectations and misaligned teams. All traced back to internal communication breakdowns that erode morale and stall progress.

Here’s an alternative scenario: a high-performing culture built on psychological safety – where staff consider the range of communication styles within (and across) teams.

Enter Creating a Cohesive Team. Through this workshop, your organisation will benefit from:

Enhanced productivity
Greater team alignment
Faster decision-making
Improved employee engagement
Better cross-department collaboration
Deeper leadership impact

Who is this course for?

Do your people struggle with information overload, a lack of clarity – or even conflict arising from miscommunications? If so, this course will help you create a structured, aligned and engaged team culture.

The Creating a Cohesive Team workshop is for:

Internal teams wanting to foster a culture of clear, open communication
Managers seeking to reduce silos – and align workers around shared goals
HR and operation teams eager to enhance collaboration across departments
Cross-functional teams keen to reduce friction and streamline day-to-day work

Shannyn ran the day and elicited feedback from the team – drawing out people who don’t often speak at meetings. Everyone felt very involved, which had been one of my aims in bringing her in.
David SimmonsGeneral Manager
David Simmons
Absolutely, I’d 100% recommend Shannyn, and think she could work with any business and industry.   She’s very intuitive, a great communicator and very emotionally aware, which makes her perfect to deal with human, cultural and other emotionally sensitive issues. 
Tim DuggalCEO
Tim Duggal
Shannyn fosters an inclusive atmosphere where everyone feels empowered to contribute, facilitating open discussions. Her ability to connect with each individual not only enhances our understanding but also strengthens our team cohesion, driving us all towards shared success.
Steve BroughDirector
Steve Brough
Shannyn invests in using the most effective leadership communication analyses and processes available today. She is experienced at sharing and developing the attitudes and skills of emotional intelligence and how to integrate them to produce consistent workplace results.
Russell WylieCEO
Russell Wylie

What does the course cover?

This training helps teams bridge communication gaps with practical frameworks and actionable tools.

Your team will gain skills they can apply immediately – including how to:

Cultivate a culture of open, transparent communication
Reduce information overload and choose the right channels
Act decisively to streamline decision-making
Boost team morale through alignment and purpose
Strengthen trust, cohesion and engagement
Navigate difficult conversations – and avoid personality clashes
Align communication methods with business goals

Want to delve even deeper with DiSC personality insights?

We’ll help your team members understand their unique communication styles and how they impact collaboration and culture. Plus, they’ll gain practical tools to bridge communication gaps between DiSC profiles.

Ready for a detailed program outline? Please get in touch.

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How is the course delivered?

We run Creating a Cohesive Team face-to-face in 2 formats: a full-day workshop or 2 half-day sessions. It will be:

Relevant: We’ll start with a detailed pre-workshop diagnostic call to tailor the content to your objectives and communication needs.
Flexible: We’ll deliver the workshop at your office or offsite, when it suits your team.
Interactive: Your team will engage in practical activities and learn to collaborate – with safety and confidence.
Resource-packed: You’ll receive follow-up tools that your team can implement long after the training ends.

Quick-fire FAQs

Who will be the facilitator at our workshop?

At CSA, all our facilitators are subject matter experts in their fields.

The course is presented by Shannyn Merlo – a seasoned business coach and consultant with 25+ years of diverse business and communications experience. Known for her authenticity, she believes that great communication, innovative thinking and strategic alignment are the cornerstones of happy and productive teams.

At the heart of Shannyn’s leadership ethos is a focus on emotional intelligence, celebrating our unique styles, building resilience and constant improvement.

What’s the maximum number of participants per workshop?

We cap face-to-face sessions at 15 people – as groups any larger than this reduce opportunities for interaction and feedback.

So if you have more people to train than this, please ask us about our special rate for multiple workshops.

What is the structure of the sessions?

Our workshops are fun, engaging and interactive. Please contact us for a full program outline.

After laying down some key theoretical foundations at the start, the sessions will be hands-on, engaging and activity-based. We encourage lots of dialogue and discussion – and work hard to get everyone involved.

But let us stress: we will tailor the workshop to your precise needs. So please take the program outline as a guide only.

And remember: we encourage lots of dialogue, discussion and role-playing. This is an active workshop where everyone gets involved.

What do we get for our investment?

A fully customised workshop tailored to your organisation’s objective.
A detailed workbook for each participant with frameworks and tools used and discussed in the workshop (also a valuable reference long after the workshop is over).
A handy one-page communications checklist to support ongoing emotional awareness and improve participants’ day-to-day interactions.

How do you charge?

We charge a fixed fee for groups of 15 people, not per head. That’s why we always encourage our clients to take advantage of all spots for maximum value.

And remember: all workshops are tailored to your needs at no added cost.

Please contact us for a customised quote for your workplace.

Do you offer a credential for this course?

Yes! All your team members will be entitled to a Credly digital badge after they complete this course. At the end of the session, we will send a digital badge to each participant via email. They can then display the badge on their LinkedIn profile and on any other places they wish.