Email Writing for Action

Email writing training that drives action and outcomes

Long-winded, unclear emails slow your business down. They waste time, dilute your message and damage your brand – especially when sent externally. Introducing Email Writing for Action, a one-day workshop that gives your people the tools to write emails that are concise and outcome-driven. The result? Faster decisions, fewer misunderstandings and sharper communication across every level of your business.

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Why professional email writing training?
Who is this course for?
What does the course cover?
How is the course delivered?
Quickfire FAQs

Why professional email writing training?

Email is the most used communication tool in business – yet few professionals have ever been taught how to use it well.

This course gives your team the skills to write emails that are sharp, strategic and easy to act on – improving productivity and performance across the board. Here’s why it’s worth the investment:

Boost productivity: Clearer emails mean less confusion, fewer follow-ups and faster decisions.
Protect your brand reputation: Professionally written emails reflect the clarity and credibility of your organisation.
Reduce rework and miscommunication: Structured, purpose-driven writing lowers the risk of things slipping through the cracks.
Drive decisions: Well-crafted messages are more likely to be read, understood and acted on.

Who is this course for?

This course is designed for professionals who rely on email to get things done – whether they’re coordinating projects, requesting information, following up senior stakeholders or managing clients.

It’s ideal for:

Early-career professionals who need to build confidence in written communication
Project managers and coordinators responsible for keeping work moving through clear, timely updates
Sales, support and customer service teams who communicate with external stakeholders and represent your brand
Managers and leaders who need to write with clarity, consistency and authority across the business
Professionals at all levels whose emails might one day be reviewed, audited or relied on – and need to hold up under scrutiny

Whether your people write 10 emails a day or 100, this course will help them write less, say more – and get better results.

Veronica was an excellent facilitator. My team provided overwhelmingly positive feedback. The session will help the team be more productive and clear in their communication.
Justin EltonManaging Director
Justin Elton
The writing workshop was well-presented, educational and FUN for the whole team. A great team-building activity and an educational day for all levels of skill and experience. Would definitely recommend it - five stars!
Darron Cook Managing Director

Darron Cook
Vikki has trained hundreds of our staff and her courses are always very well received. She builds a respectful relationship with our employees and understands our commercial objectives. She is also very accommodating with her training schedule and easy to work with. Vikki is very much an asset to our organisation.
Lyndsey Smith Capability & Engagement Advisor, Organisation Development

Lyndsey Smith

What does the course cover?

This workshop gives your team a practical framework for writing emails that are clear, concise and commercially focused.

They’ll walk away with techniques they can apply straight away. They’ll learn how to:

Define the purpose of an email to sharpen focus and relevance
Use plain, professional language that respects the reader’s time
Structure messages for the time-poor scanner
Write subject lines and openings that get attention
Make requests clear and actionable
Trim the fluff – without losing the message
Avoid common tone and formatting missteps
Adapt emails for different audiences and contexts

How is the course delivered?

We run Email Writing for Action face-to-face and online. The choice is yours.

The training will be:

Relevant: We’ll start with a detailed pre-workshop diagnostic call to tailor the content to your objectives – using writing examples from your team.
Flexible: We’ll deliver the workshop at your office or offsite – when it suits your team.
Interactive: Your team will engage in practical activities and learn to structure information with clarity and confidence.
Resource-packed: You’ll receive follow-up tools that your team can reference long after the training ends.

Please contact us to discuss the right structure and focus areas for your team.

Quick-fire FAQs

Who will be the facilitator at our workshop?

At CSA, all our facilitators are subject matter experts in their fields.

This course is run by either Vikki or Veronica, professional copywriters who use the writing tips and techniques they teach every single day. That’s how – and why – they know they work! (When they’re not training, they’re writing: through our sister copywriting agency, Refresh Marketing.)

So who would you rather spend your dollars on? A trainer who simply conveys the information? Or an experienced practitioner who lives and breathes it?

What’s the maximum number of participants per workshop?

We cap face-to-face sessions at 15 people, as groups any larger than this reduce opportunities for interaction and feedback.

If you have more people to train than this, please ask us about our special rate for multiple workshops.

What is the structure of the sessions?

Workshops are always fun, engaging and interactive.

Although we do lay down some important theoretical foundations at the start, the sessions are hands-on and activity-based. We encourage lots of dialogue and discussion – and work hard to get everyone involved.

We will tailor the workshop to your precise needs. So please take the program outline as a guide only.

What do we get for our investment?

A fully customised workshop tailored to your organisation’s objectives
A detailed workbook for each participant with frameworks and tools (also a valuable reference long after the workshop is over)
A handy one-page checklist for your team members to keep by their side whenever they write

How do you charge?

We charge a fixed fee for groups of 15 people, not per head. That’s why we always encourage our clients to take advantage of all spots for maximum value.

And remember: all workshops are tailored to your needs at no added cost.

Please contact us for a customised quote for your workplace.

Do you offer a credential for this course?

Yes! All your team members will be entitled to a Credly digital badge after they complete this course. At the end of the session, we will send a digital badge to each participant via email. They can then display the badge on their LinkedIn profile and on any other places they wish.