Think tech is your smartest investment? Think again.
In a world racing ahead with AI, it’s still your people – and how they communicate – who shape culture, productivity and performance. Our 20+ communication skills courses build the capabilities today’s teams need most.
The purpose that powers CSA
Our expert facilitators sharpen the one workplace skill AI can’t replicate: human-to-human communication. We equip professionals with tactics to elevate their influence, integrity and impact.
Popular team communication courses
Fuel your organisation’s human advantage with tailored communications skills training that builds connections, deepens influence – and drives results.
Masters of the message since 2003
With a team of 13 master facilitators, we train thousands of professionals to communicate with greater clarity, confidence and impact every year.
Our mission is simple: To elevate the way Australian workplaces communicate – one participant, one team, one organisation at a time.
Trusted by brands who value communication
From government and education to health and corporate sectors, we’ve helped hundreds of teams lift their communication game – and improve their bottom line.
Public online writing courses
Sharpen your writing skills with our online courses for individuals.
Choose from our interactive live sessions – or convenient self-paced format.
Whether you’re looking to elevate your business writing skills or become a more accomplished copywriter, you’ll walk away with all the tried and tested techniques you need to write with clarity, confidence and impact.
Our services – from the stage to the page
Whether you need an inspiring keynote or a 2-hour masterclass, we can deliver. We also create writing style guides and brand voice bibles to help your team stay consistent and on-message.
Training that delivers – in their words
We’ve helped professionals across sectors communicate and connect more effectively – with outcomes business leaders are proud to share.
We had Vikki come in to train five different groups and the feedback was positive each time. The course was relevant for all staff and has definitely been useful - no doubt about it. The sessions were well presented, and Vikki’s knowledge of the topic was excellent.
Irene Tan Human Services
Great communication from start to finish. Training delivery was tailored and relevant to our needs - all feedback was positive. Thank you!
Tom CornishOD&L Partner
We have had Vikki out to RACV twice now, and both workshops have been a resounding success. Our teams love the tangible, simple learnings from the Business Writing Skills course and the fact that they are able to implement them immediately. Highly recommend!
Stephanie Hendrich Snr Manager, Project & Planning Governance
The Business Writing workshop provides a good mix of theory and practical exercises. You challenged our thinking on sentence structure and word use for report and email writing. Our team has made immediate changes to the way they write.
Jenny Box Senior Manager
CSA understood our brief really well. The trainer weaved real-life examples from our team skilfully within the workshop so the content highly resonated with the participants. Vikki has empowered us with tips, a common language, and clear steps in how we discuss, edit and write now.
Sanaz Bassiri Head of Change & Transformation
You reckon you have strong writing skills? That's a sure sign you need to do a Business Writing Skills workshop with Communication Skills Academy. With great trainers who are fun and engaging, your writing skills will be taken to another level.
Paul Loughran Manager, Department of Marketing
Participating in training as a team was invaluable. The session got us all thinking about more effective ways to communicate in writing and challenge some of our common practices. It was fun and well worthwhile.
Karen Heitsch Office Manager
The Business Writing workshop was interactive, engaging and relevant – with the added benefit of being a great team-building activity. The feedback from our team was overwhelmingly positive, with a workbook and checklist provided for ongoing reference. I highly recommend this course to any organisation looking to enhance writing skills.
Geraldine Brown Coordinator
Download FREE cheat-sheets
Start building your communication skills before the training begins.
Grab our free cheat-sheet PDFs to boost your written, verbal and visual communication skills. Then share with your team to raise the bar across the board!
Insights and inspiration to boost communication
Dive into our blog for tips, tales and tactics – on workplace communication, business writing and storytelling strategies that move people.
Communication gold, straight to your inbox
Sign up for T-time – a quick, tactical monthly email for people who want to communicate better without reading a novel. Practical. Punchy. Worth it.