Think tech is your smartest investment? Think again.
In a world racing ahead with AI, it’s still your people – and how they communicate – who shape culture, productivity and performance. Our 20+ communication skills courses build the capabilities today’s teams need most.
The purpose that powers CSA
Our expert facilitators sharpen the one workplace skill AI can’t replicate: human-to-human communication. We equip professionals with tactics to elevate their influence, integrity and impact.
Popular team communication courses
Fuel your organisation’s human advantage with tailored communications skills training that builds connections, deepens influence – and drives results.
Masters of the message since 2003
With a team of 10 master facilitators, we train thousands of professionals to communicate with greater clarity, confidence and impact every year.
Our mission is simple: To elevate the way Australian workplaces communicate – one participant, one team, one organisation at a time.
Trusted by brands who value communication
From government and education to health and corporate sectors, we’ve helped hundreds of teams lift their communication game – and improve their bottom line.
Public online writing courses
Sharpen your writing skills with our online courses for individuals.
Choose from our interactive live sessions – or convenient self-paced format.
Whether you’re looking to elevate your business writing skills or become a more accomplished copywriter, you’ll walk away with all the tried and tested techniques you need to write with clarity, confidence and impact.
Our services – from the stage to the page
Whether you need an inspiring keynote or a 2-hour masterclass, we can deliver. We also create writing style guides and brand voice bibles to help your team stay consistent and on-message.
Training that delivers – in their words
We’ve helped professionals across sectors communicate and connect more effectively – with outcomes business leaders are proud to share.
We had Vikki come in to train five different groups and the feedback was positive each time. The course was relevant for all staff and has definitely been useful - no doubt about it. The sessions were well presented, and Vikki’s knowledge of the topic was excellent.
Irene Tan Human Services
We regularly engage Vikki to conduct business writing training for managers across three campuses at Deakin University. I always receive terrific feedback from all participants. She delivers at a good pace which keeps everyone interested and involved. Vikki also tailors the course content to our organisation, keeping the sessions relevant and engaging.
Sandra Mussett Executive Officer (Office of the VP)
The Business Writing workshop was interactive, engaging and relevant – with the added benefit of being a great team-building activity. The feedback from our team was overwhelmingly positive, with a workbook and checklist provided for ongoing reference. I highly recommend this course to any organisation looking to enhance writing skills.
Geraldine Brown Coordinator
CSA's Business Writing Training was both engaging and practical. The sessions equipped our staff with clear tips, tricks and strategies to enhance communication. The feedback from participants was overwhelmingly positive, with many noting immediate improvements they could make in their writing.
Rhiannon PanuccioHuman Resources Coordinator
The Business Writing Skills course that Vikki delivered to our Field Operations team was outstanding. Vikki was knowledgeable, engaging, and delivered content that had been tailored to address the writing opportunities identified within the team. Our team left the course feeling confident and equipped to write clear, concise, and impactful documents. I highly recommend this course to any organisation looking to elevate their team's writing skills!
Kristen BarberCorporate Development Consultant
The Business Writing Essentials workshop was tailored to our business needs and used live examples. The presentation was engaging and relevant, which made it an enjoyable learning experience for all! I would have no hesitation in recommending this workshop to others.
Atheena Avison International Admissions Manager
Thank you for a great workshop last week - the team is still on a high. They were especially positive about you as a trainer. It was very engaging and actionable learning and professional development. Morale has definitely increased since the training, and everyone is a lot more confident in their writing skills.
Stephanie Hayne People & Culture Manager
Great communication from start to finish. Training delivery was tailored and relevant to our needs - all feedback was positive. Thank you!
Tom CornishOD&L Partner
Download FREE cheat-sheets
Start building your communication skills before the training begins.
Grab our free cheat-sheet PDFs to boost your written, verbal and visual communication skills. Then share with your team to raise the bar across the board!
Insights and inspiration to boost communication
Dive into our blog for tips, tales and tactics – on workplace communication, business writing and storytelling strategies that move people.
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